Performance Excellence Our Performance Excellence Practice offers the most advanced approaches for achieving unparalleled business performance through process excellence and organizational culture change. Developed over 40 years of successful consulting, including key involvement in the TQM approach that sparked the Harley-Davidson turnaround of the 1980s, PEx is our holistic, multi-dimensional prescription for an organization that succeeds both internally and externally. Our tools and techniques can cut waste, slash cycle time, boost customer satisfaction, create corporation transformation, and achieve extraordinary bottom line results. Six Sigma ACT Leadership Development and Business Management Strategic Planning Process Improvement and Control Project Management Culture Change/Change Management Organizational Development and Design Training and Training Program Design ISO 9000/14000 Industrial and Mechanical Engineering
Six Sigma
	Most organizations operate at a 99% quality level, creating 66,803 defects per million. That's about 20,000 lost pieces of mail hourly, 5,000 incorrect surgical procedures weekly, or 2 accidents at major airports daily. Six Sigma, in contrast, demands 99.9997% perfection, or 3.4 defects per million.   To help clients rise to this exceptional standard, we combine leading-edge statistical tools, rigorous cycle-time techniques, and experienced team-based, problem-solving approaches to produce a radical shift toward process transformation. We help a broad range of industries establish a disciplined, lean environment -- across product development, manufacturing, and supply chain management -- that continually reduces variation, boosts process capability, and meets exact customer specifications. We also train black belts and green belts for your in-house Six Sigma team.    Our own Six Sigma team includes nationally recognized Six Sigma expert Ron Snee and Design of Experiments expert Larry Meyers. More Details Extensive Six Sigma Articles
Leadership Development and Business Management
	We work closely with company leaders to establish the behaviors, processes and systems essential for developing a world-class leadership team that truly exemplifies company values and goals. We offer hands-on consulting in leadership competencies, skills development, performance reporting systems, communication systems, HR performance management, and supervisory and managerial activities analysis. We tailor our consulting approach to the style and personality of your unique leadership team.
Strategic Planning
	We help clients create a strong yet flexible roadmap that pinpoints a company's strengths and weaknesses, highlights its opportunities and threats, and establishes a vision for the future. To achieve this roadmap, we use tools such as visioning, S.W.O.T. analysis, external customer expectation analysis, internal customer needs assessment, and goal development and alignment. More Details Article
Process Improvement and Control
	Because process transformation requires ongoing discipline, we help clients thoroughly explore process failures to immediately determine areas of improvement. We also design management systems that promote the continual examination of process results and aim at still greater success. To help you achieve process goals, we draw from sophisticated tools such as process mapping, capability analysis, failure mode and effect analysis, variation reduction, team-based problem-solving, tolerance control, measurement systems analysis (MSA), process management "dashboards," statistical process control (SPC) strategies, and Design of Experiments (DOE). Our mission is to help you decrease process and product variability to meet customer specifications or requirements. DOE Article DOE Course CASE STUDIES Design of Experiments (DOE) Process Control and Capability Improvement High-Performance, Team Culture Development Business Process Redesign Productivity Improvement
Project Management
	Tunnell Consulting can take full management responsibility for ongoing projects, or work directly with your managers to establish a structured yet flexible relationship that leads to superior project management. We offer a comprehensive PM tool set that helps both our clients and our on-the-job consultants remain on a disciplined path that honors project timelines and milestones and ultimately achieves the bottom line results you demand.
Culture Change/Change Management
	We offer our clients a deep understanding of culture change issues, honed from more than 20 years of intense work in change management. We work at all levels of the organization to coach, educate and lead your firm to an effective company culture that leverages people assets, and closes the gap between where your company is today and where it wants to be tomorrow. We offer tools such as visioning, values development, teaming, cultural assessments, core competency assessments, job description development, and recruit/develop/retain (RDR) design. We are expert at guiding clients through the inevitable complexities of mergers and acquisitions, strategic shifts, right sizing, and leadership changes. Article: Organizational Metamorphosis Article: Knowledge Driven Organization Case Study: Service Culture Design
Organizational Development and Design
	We access your current organizational structure and design based on its appropriateness, flexibility and effectiveness, and help you both create and implement a high-performance approach that integrates company goals, leaves space for internal and external changes, and enhances your company's ability to manage complexity and ambiguity. Employee Surveys Case Study: Self-Directed Work Teams
Training and Training Program Design
	Tunnell Consulting is a skilled training firm, with hands-on expertise few other firms can match. For some 20 years, we have directly trained staff, managers and executives in the leading improvement tools and techniques essential for ongoing process refinement. We also create complete in-house training programs that match company strategy. Our expertise includes training black belts and green belts for Six Sigma implementations, training employee teams in critical organizational and statistical skills, and educating steering committees and company leaders in the dynamics essential for managing a business improvement environment. We create customized curriculums that match your specific needs and timetable. Educational Services
ISO 9000/14000
	We lead forward-thinking firms to successful ISO certification, laying the step-by-step groundwork for developing and implementing a plan that meets these international quality standards, so your business can prove it manufactures the quality products customers want. More Details
Industrial and Mechanical Engineering
	Tunnell Consulting originally began its work in 1962 in engineering consulting. We have a long, successful history in established engineering tools and techniques, including manufacturing strategies, flow and layout analysis, inventory reduction, time studies, facilities management, and preventive maintenance systems. We continue to use our engineering experience to create the foundation on which ongoing business performance approaches can rest. Case Study: Setup/Changeover