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Food Retail and Warehouse Industry:
Six
Sigma / TQM
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| | Client: |
| A
multi-billion dollar consumer food retail store and warehouse company.
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| | Problem: | | Low
margins and profitability, inventory “shrinkage”, high staff turnover, employees
disengaged from the problem and problem solving efforts, ill-defined / undocumented
and extremely variable processes.
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| | Approach: | | Assume
temporary management responsibility for warehouse and transportation operations
while training and mentoring existing staff. Train executive and supervisory management
related to retail warehouse management, employee satisfaction and engagement,
process measurement, analysis and redesign, and the creation of a true “service
culture”. Launch large scale TQM/Six Sigma-Employee empowerment process at 15
retail sites.
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| | Results:
| | Pricing
errors reduced by 67% at retail level. Improved customer flow and reduced checkout
times by 30%. Reduced customer complaints by 50% (6 months) with a formalized
process. Reduced miss-pull errors by 15%. Reduced scratch rate to less than 0.15%.
Improved maintenance on operating equipment – saved over $1 Million.
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