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Transportation
Industry:
Performance Measurement and
Operations Improvement - 2
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| | Client: |
| A
rail transportation company with a large midwest terminal performing a rail-to-highway,
highway-to-rail cross-dock operation involving three distinct product lines.
| | | Problem: | | This
terminal is one of the largest in a network serving numerous locations within
the U.S., and the client had no formal operating procedures, no performance standards,
ineffective measurement or control of staffing activity, and a need to right-size
the operations for consolidation to a new location.
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| | Approach: | | Having
worked with this client on establishing performance standards, costing criteria,
and operations improvements at similar facilities, Tunnell provided a study team
to perform site inspections, data collection, operations analysis, and modeling
to provide improved efficiency, workforce alignment and balancing, and recommend
process changes.
| | | Results:
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Verification
and application of performance standards and process improvements
identified immediate annual savings of $755,000. Additional savings
of $1,056,000 were proposed and the client initiated a phased implementation
program.
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