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E-COMMERCE INDUSTRY:
Six Sigma Process Improvement |
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Client: |
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A
major e-commerce supplier of books, videos, CDs, etc. supplying the
global consumer market. |
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Problem: |
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Need
to increase product throughput, reduce cycle times and processing
errors within 9 months to meet the market demands of the holiday season
and increase market share. Need to develop an in-house capability
to sustain and improve upon the gains realized during the pilot phase
of the project. |
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Approach: |
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Applied a blended Six Sigma, TQM and Lean Manufacturing team-based
methodology. Defined strategic goals for the initiative and pilot
projects across entire distribution network. Formed and trained corporate
steering committee and tactical coordination team. Conducted multiple
Black Belt training sessions for 35 individuals across the organization.
Trained site steering committees, project teams and Green Belts at
each site in the network. Defined performance targets, metrics and
data collection systems for each project. Mentored corporate and site
management in leading/supporting improvement efforts. |
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Results: |
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Increased
inventory record accuracy. Increased product throughput and reduced cycle times.
Significantly increased order picking rate while slashing picking errors. Increased
capability of operating processes to meet the seasonally-based fluctuations in
volume. Improved performance of complex automated sorting equipment. Established
the infrastructure enabling the client to develop additional in-house Six Sigma
practitioners and sustain the gains. Implemented an effective Six Sigma methodology
on a large scale in 9-12 months producing $15 million in bottom-line results. |
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