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FOOD RETAIL AND WAREHOUSE INDUSTRY:
Purchasing Operations Improvement |
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Client: |
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A
multi-billion dollar consumer food retail store and warehouse company.
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Problem: |
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Unfocused
purchasing operations, inventory "shrinkage," high staff turnover,
employees disengaged from the problem and problem-solving efforts,
ill-defined/ undocumented and variable procurement processes. |
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Approach: |
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Train
executive and supervisory management related to retail purchasing,
distribution, and warehouse management, employee satisfaction and
engagement, process measurement, analysis and redesign, and the creation
of a true "service culture." Assume temporary management responsibility
for warehouse and transportation operations while training and mentoring
existing staff. |
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Results: |
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Reduced product damage and waste
Increased the speed and accuracy of deliveries
Reduced scratch rate to less than 0.15%
Reduced customer complaints by 50%
Established purchasing operation objectives
Generated approximately $1 million in savings
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