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| Client: | A Fortune 500 company selling and leasing business equipment in an assemble-to-order distribution environment. | |||||
| Problem: | Need to reduce cycle time to improve customer order responsiveness, increase process efficiency and improve product flow within distribution channels. Future implementation of ERP and supply chain software necessitated alignment of processes, people and technology. | |||||
| Approach: | Using cycle time reduction techniques, business process modeling tools and the supply chain operations reference (SCOR) model, teams captured all relevant data to describe both current state and future state business processes. After documenting the processes, the team focused on the qualitative and quantitative analysis. Process inefficiencies, non-value added steps and resource bottlenecks were identified. Performance metrics were established, business processes were aligned to customer requirements, and a simplified, error-proofed future state designed. | |||||
| Results: | The
alignment of the customer’s objectives, business processes and IT
systems to industry best practices led to: • Improved customer satisfaction through 45% cycle time reduction • Improved resource utilization by 25% • Improved product flow and facility layout • Corporate objectives aligned with SCOR metrics and new supply chain system • Standardized processes, job descriptions, organization and performance metrics for entire division |
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